FAQ

Shipping Times?

We are working very hard to catch best shipping options for you. Please check our estimated standard shipping times in our shop policies.

Package will be shipped in 24 hours of purchase. Except Weekends and public holidays.
Please remember that package can take longer when there are delays in customs, bad weather or delays due to the busy Christmas season.

Lost and damaged parcels ?

If a parcel gets lost , I will resend it, please notify me via the Etsy convo system ( the envelope icon at the top of your page ) and I will gladly resend.

If one or two items are damaged, I will gladly refund or send along with your next order. Should the whole parcel be damaged, I will gladly resend.

Do you have any discount codes available?

Yes we have;

Orders over 180usd ; we will upgrade into Express Shipping without extra charge. Please don t select any express shipping options during check-out if your order more than 180usd, cause we will upgrade it automatically to Express Shipping.

Orders Over 180usd = Free Express Shipping Upgrade

 Order over 180usd = %10 Discount (Coupon Code: DOMEDBAZAAR10)

Order over 250usd = %13 Discount (Coupon Code:DOMEDBAZAAR13)

Order over 500usd = %15 Discount (Coupon Code:DOMEDBAZAAR15)

Order over 700usd = %18 Discount (Coupon Code:DOMEDBAZAAR18)

Order over 1200usd = %22 Discount (Coupon Code:DOMEDBAZAAR22)

Order over 1500usd = %25 Discount (Coupon Code:DOMEDBAZAAR25)

Please make sure use the code before you checkout.

 

Do you offer shipping Upgrade?

We offer a variety of Express shipping methods such as DHL, FEDEX, UPS

Please click the down button behind Standard Shipping to select these options during check-out.

Please leave your telephone number during check-out.

  

Are your earring wire/ earring findings are hypoallergenic ?

Yes they are hypoallergenic and also all the items that we sell in our shop are nickel lead and cadmium free.

 

I still haven't received my items, what can I do ?

Please note that we ship standard shipping packages with USPS or registered 4PX, YANWEN, ePacket that are better than China Post Air Mail.

If your package doesn’t arrive in expected time, please wait few more days. And please don’t worry; if your package get lost, we can always refund your money or resend the package.

  

Copyrighted charms ?

If you see a charm on our page that you feel is a copy of your design, please convo us and we will work with you to remove the charm - not just from our shop - but from the supply source as well.

 

I placed two orders. Can you combine them and refund shipping ?

Yes of course. Please message to us after placed your orders.

 

How can I check the status of my order ?

Here are two ways to check the status of your order:
1.Clicking “My Account”--”My Orders”to check it.
2.Copy the tracking number of your order and check it here: https://www.17track.net/en

  

How to clean raw brass ?

There are some ways:
1-Soak a sponge in standard isopropyl alcohol and lightly scrub away any dirt or stains of your brass item.
2-If the piece has stubborn stains, then dampen a soft cloth with water and then add a dab of Polident Denture Cream. Work the paste into the cloth, and then use it to gently scrub the soiled brass item. Once the dirt is removed, wipe the surface with a clean, soft, damp cloth.
3-Squirt some ketchup on a clean cloth and rub over tarnished brass. Then wipe clean with a damp cloth and buff dry.
4-Soap or Mild Detergent: If your brass item is dusty or dirty rather than tarnished, submerging it in warm soapy water and cleaning with a soft cloth could do the trick. Use a toothbrush to gently scrub extra dirty areas.
5-Vinegar, Salt and Flour: These versatile home staples can be combined to make a paste to clean tarnished brass. Dissolve 1 teaspoon of salt into one-half cup of vinegar, and add flour until the mixture becomes a paste. Rub into the brass, leave for about 10 minutes, then rinse with warm water and buff dry.
6-Water: Heat a pint of water, and add 2 tablespoons each of salt and white vinegar to create another natural recipe for polishing tarnished brass. Rub the mixture onto the brass, then dry with a clean rag.
7-Lemon Juice: Straight lemon juice can be used to clean brass and bring back shine. After cleaning with lemon juice, wipe with damp cloth and buff dry.
8-You can maintain its shine by rubbing it with a little olive oil

 

Note:Any other questions, please feel free to contact our customer service.
Email: customercare@domedbazaar.com